Return & Exchange Policy

Every Astro 88 product is Siddh in your name and packed personally for you. If something is not right with your order, we will make it right. Here is how our 7-day replacement and exchange policy works.

1. 7-day replacement or exchange

You can request a replacement or exchange within 7 days of delivery if:

• the product arrived damaged or broken,
• you received the wrong product, or
• you would like to exchange it for another product.

For an exchange to a product of higher value, you pay only the difference. If the new product is of lower value, the difference will be adjusted as store credit or refunded.

2. Conditions

• The product must be unused and in its original packaging, with all items that came with it.
• For damaged or wrong products, please share clear photos (and an unboxing video, if you have one) when you contact us. This helps us resolve it quickly.
• Requests made after 7 days of delivery cannot be accepted.

3. How to request a replacement or exchange

1. Contact us within 7 days of delivery using the details on our Contact page.
2. Share your order number, the reason, and photos of the product and packaging.
3. Our team will confirm your request and guide you on sending the product back or arranging a pickup.
4. Once we receive and check the product, your replacement or exchange will be energised in your name again and dispatched.

4. Items not eligible

• Products that have been used, worn, or damaged after delivery.
• Products without their original packaging.
• Damage caused by improper handling, dropping, or exposure to water or chemicals.
• Natural variations in stone colour, pattern or bead size — every natural stone is unique and this is not a defect.

5. Refunds

We offer replacements and exchanges rather than refunds. If a replacement or exchange is not possible (for example, if the product is out of stock), we will refund the amount paid for that product.

6. Cancellations

You can cancel your order before it is dispatched by contacting us. Once an order has been shipped, it cannot be cancelled, but it remains covered by this replacement and exchange policy.

7. Need help?

We are always happy to help. Reach out to us through our Contact page and we will get back to you as soon as possible.